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Dingleschlop
Reviewed in the United States on April 9, 2025
I love the lock and how it integrates with my smart home and Homekit. Unfortunately there is one massive oversight that has become extremely problematic for me! It is the lack of an option to control the voice that confirms your lock has successfully locked when auto-lock is applied. I can't disable the voice all together nor can I control the volume of the voice. The only way to prevent it from very loudly exclaiming "door locked" is to completely disable the autolock feature which kind of defeats what this product is designed to do. I optimistically updated the device's firmware (which was insanely difficult and took hours of failed attempts before successfully updating) hoping that it would resolve the lack of control over that specific feature, but it did not. When in the companion app, I have gone into audio settings and muted every option that mute was allowed; the options that just allowed audio volume control but not mute, I lowered to the minimum setting. After adjusting all of those audio settings, the super loud "door locked" voice confirmation still was present. This is such a big deal for me and my household as this is on a door within the house; not an entryway door, so every time I open the bedroom door this lock is on, the very loud confirmation is startling when in the middle of night and others are sleeping. It is also embarrassing during the day when friends are at the house and the door is constantly yelling "door locked" every time I open and shut the door. Because of how significant this is for me, I wanted to give 1 star review, but that would be a disservice to an otherwise very well made and designed product.*UPDATE as of 4-18-25*Lockin actually reached out to me after I wrote them a message describing my issue and are actively working on a fix to resolve it. That's unheard of is the best of ways! They have been in constant contact providing me any new information regarding the fix and an estimated timeline of the fix. They have issued a firmware update to the actual hardware as well as app updates. They have told me they are still actively working on a firmware update to resolve my issue that should be available in the next week or two. I don't think I have ever had a company work to fix an issue that is an issue for me as most other users are not affected by. I've somewhat become used to poor customer service as the norm, that having great customer service is almost shocking! Personally, I put good customer service right up there with quality of product. Knowing a company stands behind their products and will respond to your inquiries allows you to purchase their products with piece of mind. They are my new 1st choice in security smart locks, and I couldn't recommend them highly enough!
Holliday
Reviewed in the United States on April 15, 2025
I replaced an existing electronic door lock I had with this new model and must say I am highly impressed. This is one serious precision built piece of technology. There is nothing that comes out of this box that looks cheap or doesn't scream premium quality! To have everything in one package instead of having the door lock separate from the ring video doorbell is such a cleaner look and having them cooperate together is the best. It links up with Alexa or just about any other home automation system you could have. I'm not a big fan of the palm recognition, not because I don't think it works I just worry about the security of it. but the fingerprint and code is our usual go-to and works flawlessly for me and my wife as well as our kids. The lock we had before had difficulty picking up our youngest girls fingerprints but this model doesn't have an issue at all. It reads it the first time every time. I actually had issues before because I work with my hands for a living, and some days the old one I had would be a pain to get it to recognize my fingerprint and I would resort to the code. I have not had that issue so far with this one. It must have a lot better fingerprint reader a higher resolution than the one I had. The price is high but as they say, you get what you pay for! If you price out a good quality smart deadbolt kit and then price out getting a video doorbell, You're going to wind up spending just as much or more. When you can have it all in one package! I would not hesitate to buy this again and you shouldn't either!
Tony Hoang
Reviewed in the United States on April 14, 2025
This "gatekeeper" has completely changed how I think about smart locks. From setup to everyday use, it's a tech-forward solution that doesn’t overcomplicate things. It not only rivals other big-name brands but honestly outperforms a few I've used—especially when it comes to speed, connectivity, and overall value.First off, the palm vein and fingerprint recognition are lightning fast. No waiting around or fumbling—just walk up, and it unlocks almost instantly. That alone already puts it ahead of some pricier options. Add in the 2K 180° camera and AI motion detection, and you've got a full-blown security upgrade built into your door.What really stood out is the WiFi connectivity. There’s no need for a separate hub or bridge—it connects straight to your home network, which makes remote access, notifications, and video monitoring super convenient through the app. Whether I’m unlocking for a delivery or checking who rang the bell, it all happens smoothly and quickly, even when I’m away.The app interface is clean and responsive, allowing you to manage access, check footage, and adjust settings without digging through menus. And with 32GB of built-in storage, there’s no monthly subscription required—which saves even more money in the long run.Build quality is solid too, with IP65-rated durability for weather resistance, and the design itself is sleek and modern. It fits right in with my smart home setup without looking overly “techy.”In terms of value for the money, it really hits the sweet spot. You're getting top-tier security features, seamless connectivity, fast unlocking, and no hidden costs—all at a more accessible price point than many competitors.In short: reliable, smart, and genuinely impressive. The Lockin Veno Pro is a smart lock that delivers where it counts.
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