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John A. Pelot
Reviewed in the United States on March 14, 2025
This is a quality electric fireplace with excellent visuals. I have worked with this company before and they were right on the mark when there was a delivery issue on a vacation rental. I haven't spent much time to see the fireplace there, but I've had this model since Christmas and love it for color and extra warmth. Unlike many of the other brands, Touchstone gives you the real deal.
Kindle Customer
Reviewed in the United States on February 4, 2025
Perfect is the best description! It’s exactly what I wanted & is beautiful in my room❤️
TraciK
Reviewed in the United States on January 5, 2025
We absolutely love this wall mounted fireplace. We mainly use it for the ambiance and not so much the heat factor. The size of this worked perfectly for the space we wanted it. The product was shipped and arrived quite quickly. It was easy to assemble. Love the color options of the “rocks”.
Cary Thomas
Reviewed in the United States on January 18, 2025
We chose this one to avoid having to set it back into the wall. This unit installed nicely (by my builder) and operates as advertised, would recommend given the high quality and finish/features it has.
Sismache
Reviewed in the United States on February 2, 2024
We like the enclosed mantle and the black finish. The mounting system is very efficient and sturdy. The screen display on the front is a bit difficult to see because I only mounted it 12 inches above the floor. I was able to tuck most of the power cable under the unit but the 90 degree plug on the end caused a small issue at the wall plate. I would suggest that they offer more colors in the flame presentation. Overall a very smartly designed unit.
David Murphy
Reviewed in the United States on December 15, 2024
It creates a wonderful aura of cozy in our living room. The settings are great… including the pulsing glow of the glass embers under the flames, which bring a more genuine fire experience. We are very “aural” oriented, so we gone as far as running a crackling fire sound on a Bluetooth device to give it one more level of reality. We love it!
Jay
Reviewed in the United States on November 28, 2023
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mgrrl117
Reviewed in the United States on April 17, 2021
Beautiful craftsmanship. It was a little bit of an inconvenience with the delivery. I was notified that it would be delivered by a semi-truck and that I had to schedule a delivery. That would have been fine, but I live in a very wooded area and have a driveway that is inaccessible to a semi-truck. I had to drive to a facility and pick it up myself, and it was definitely a challenge fitting it into my personal vehicle. Ended up having to take it out of the box to fit it, but we made it work.That being said, I love the wrap around look of the design. It’s one of the only fireplaces I found on the market that looks nice from all angles, even when mounted on the wall and not “in” the wall. Though the blower isn’t super powerful, it does take the edge off our chilly bedroom.The glass cubes and logs are separate, and come uninstalled from the main machine, which means an extra step in set up, but it’s nice that you can arrange it to your personal tastes.The machine isn’t super loud, but does make a fan sound when the heater is on. A soft sound can also be heard from mine when I turn on just the lights.Overall very happy with my purchase!
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